Shipping Policy
Order Processing
- Orders are processed and shipped Monday through Friday, 9:00 AM – 5:00 PM EST, excluding U.S. Federal Holidays.
- All orders are subject to approval. We may contact you if additional information is needed.
- Please ensure that your shipping address is correct at checkout. Once a shipping label has been printed, we cannot modify or cancel your order.
- For inquiries about existing orders, please call (682) 368 0665 during business hours.
Domestic Shipping (U.S.)
- Standard U.S. ground shipping is fulfilled via USPS or UPS.
- Deliveries to APO/FPO, Alaska, and Hawaii are shipped via USPS.
- Please allow standard carrier delivery times for arrival.
Returned or Refused Packages
If a package is returned to us due to:
- An incorrect or insufficient address
- Missed delivery attempts (3x)
- Failure to pick up from a UPS Access Point or Post Office
- Refusal to pay import fees (for international orders)
The following fees apply:
- Domestic orders: A $9.99 restocking fee will be deducted from the refund.
- Canadian returns: The return shipping cost and any unpaid import fees (as determined by USPS or UPS) will be deducted from your refund. Receipts will be provided.
- Shipping fees are non-refundable on all international orders.
Customs & Import Fees
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Certain items may be restricted in your country. Please check with your local customs office for import eligibility.
⚠️ Note: There is no return policy for international orders. Please check product ingredients before purchasing, especially if you have allergies (e.g., products containing caviar).